Privacy Policy

Last updated: 15 August 2026

This policy explains what information AutoPilot My Business LLC ("we", "us"), collects when you contact one of the businesses we provide messaging and booking services for, how we use it, and how you can have it removed.

Who we are

We provide automated messaging, appointment booking and customer-record services on behalf of small businesses. When you message one of those businesses, your message may be handled by our systems on that business's behalf.

Information we collect

• Contact details you give us: name, phone number, email address.
• Messages you send to a business through SMS, Instagram Direct, Facebook Messenger, or a website chat window, and our replies.
• Enquiry details you choose to provide, such as the service you are interested in, preferred timing, and any photographs you upload as reference.
• Social messaging identifiers supplied by the platform (for example an Instagram or Messenger user ID) so we can recognise you across messages in the same conversation.
• Appointment records such as booking times, changes and cancellations.

We do not collect payment card numbers, government identification numbers, or health records through our messaging systems.

How we use it

• To answer your questions and continue your conversation with the business.
• To book, confirm, reschedule or cancel appointments.
• To send appointment reminders and follow-up messages relating to your enquiry or visit.
• To pass your enquiry to a member of staff when a human needs to respond.
• To keep an internal record of the conversation so staff can serve you properly.

SMS messages

• You will only receive text messages if you have given consent, for example by ticking the SMS consent box on an enquiry form or by asking us to text you.
• Message frequency varies and depends on your appointments and enquiries.
• Message and data rates may apply.
• Reply STOP at any time to stop receiving texts. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.

Who we share it with

We share your information only with:

• The business you contacted, so they can serve you.
• Service providers that operate our systems on our behalf, and only so they can provide that service to us. These currently include our messaging platform, our SMS carrier, our automation platform, our database host, and our AI model provider.
• Authorities, where we are required to by law.

We do not sell your information. We do not share it with anyone for their own advertising or marketing.

Automated replies

Some replies you receive are generated automatically. If your question needs a person, it is passed to staff at the business. You can ask to speak to a person at any time.

How long we keep it

We keep conversation and appointment records for as long as needed to serve you and to meet the business's own record-keeping obligations. Reference photographs are kept only while they are needed for your enquiry, and are deleted on request.

Your choices

• Stop texts: reply STOP to any message.
• See what we hold: ask us and we will tell you.
• Delete your information: ask us and we will delete it, unless we are required to keep it by law.

To make any of these requests, email [email protected].

Children

Our services are not directed at children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top of this page.

Contact

AutoPilot My Business LLC
101 N Colorado St #1228
Chandler, AZ 85244, United States
Email: [email protected]
Phone: 480-430-1189